Privacy Policy & Terms of Service

Effective Date: 11/11/2025

At IAM Apparel, your privacy matters. We are committed to protecting your personal information and being transparent about how we use it.

1. Who We Are

IAM Apparel is a UK-based independent clothing brand.

Our website is: https://www.iamapparel.bigcartel.com

If you have any questions about this policy, contact us at [email protected].

2. Information We Collect

We collect and store information that you provide when:

• Placing an order

• Signing up for emails or offers

• Contacting us via our website or social media

This may include your name, email address, shipping/billing address, and payment details.

3. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Provide customer support

• Send updates, offers, or order notifications (only if you’ve opted in)

• Improve our website and services

4. How We Protect Your Information

Your personal information is stored securely and only accessed by authorized personnel.

All transactions are encrypted and processed through trusted, PCI-compliant payment providers.

5. Cookies

We use cookies to enhance your experience — for example, to keep track of your cart or remember preferences. You can disable cookies in your browser at any time.

6. Third Parties

We only share information with trusted partners when necessary (for example, payment gateways and shipping providers). We never sell or rent your data.

7. Your Rights

Under UK GDPR, you have the right to:

• Request a copy of your data

• Ask us to delete or correct it

• Withdraw consent for marketing

To exercise any of these rights, email [email protected].

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Terms of Service

Effective Date: 11/11/2025

1. Overview

By using this website, you agree to the following terms and conditions. IAM Apparel reserves the right to update these terms at any time without prior notice.

2. Products

All products are described and photographed as accurately as possible. Slight variations in colour or texture may occur due to screen settings or natural materials.

3. Orders & Payments

Orders are only confirmed once payment has been received.

All prices are listed in GBP (£) and include VAT where applicable.

We reserve the right to refuse or cancel any order at our discretion.

4. Shipping & Delivery

All items are made to order within the UK.

Please allow up to 10 working days for production and dispatch.

Tracking details will be provided once your order ships.

5. Returns & Exchanges

If you’re not satisfied with your order, unworn items can be returned or exchanged within 14 days of delivery.

Please contact [email protected] before sending anything back.

Customers are responsible for return postage unless the item is faulty or incorrect.

6. Intellectual Property

All designs, logos, text, and images on this site are the property of IAM Apparel and may not be copied, reproduced, or distributed without permission.

7. Liability

IAM Apparel is not responsible for any indirect, incidental, or consequential damages arising from the use of our products or website.

8. Governing Law

These terms are governed by the laws of England and Wales, and any disputes shall be handled in UK courts.

Effective Date: 11/11/2025